Privacy Policy

John Mowbray Executive Travel
Last updated: 13 October 2026

Your privacy matters to us. This policy explains how John Mowbray Executive Travel collects, uses and protects your personal information when you enquire about or book our transport and touring services.

Who is responsible for your information?

John Mowbray, trading as John Mowbray Executive Travel, is responsible for the personal information covered by this policy.

For questions about your information, please contact:

Email: info@johnmowbrayprivatehire.com
Telephone: 07796 932 621
Business correspondence address: 23 Lennymuir, Edinburgh, Eh12 0ap

What information we collect

Depending on your enquiry or booking, we may collect:

Your name, email address and telephone number.

Passenger names and contact details where necessary.

Pick-up and drop-off addresses, accommodation details, flight information and travel dates.

Your itinerary, preferences and any instructions needed to provide your journey.

Children’s ages and heights where necessary to arrange suitable child seats.

Booking, invoice and payment records.

Information you provide in emails, messages or our website enquiry form.

Please only provide information that is relevant to your enquiry or booking.

Where your information comes from

We usually receive information directly from you. We may also receive booking details from someone arranging travel on your behalf, such as a family member, travel agent, hotel or another transport provider.

How and why we use your information

We use your information to:

Respond to enquiries and prepare quotations.

Arrange and provide transport, transfers and tours.

Contact you about your booking or changes to your journey.

Arrange another driver or provider where required to fulfil your booking.

Manage payments, invoices and business records.

Resolve complaints and handle legal or insurance matters.

We rely on the following lawful bases:

Contract: To take steps you request before a booking and to fulfil our agreement with you.

Legal obligation: To meet applicable accounting, tax and other legal requirements.

Legitimate interests: To manage our business, coordinate journeys involving passengers who are not the person making the booking, and handle complaints or claims. We consider your rights when using information for these purposes.

Consent: Where we ask for your permission for a specific use. You may withdraw that consent at any time.

Who we share information with

Where necessary, we may share relevant information with:

Drivers or transport providers helping to fulfil your booking.

Hotels, visitor attractions or experience providers where you ask us to coordinate arrangements.

Providers of our website, email, booking and payment services.

Accountants, insurers and professional advisers.

Public authorities where disclosure is legally required.

We share only the information needed for the relevant purpose. We do not sell your personal information.

How long we keep information

We keep personal information only for as long as it is needed for the purpose for which it was collected, including applicable legal and accounting requirements.

Our retention periods are:

Enquiries that do not become bookings: 1 month

Booking information and correspondence: 12 months

Invoices and accounting records: 3 years

Information relating to a complaint, insurance matter or legal claim may need to be retained longer until the matter is resolved and any relevant retention requirements have been met.

How we protect your information

We take appropriate measures to protect your information against loss, misuse and unauthorised access. Access is limited to those who need it to provide services or manage the business.

Your rights

Depending on the circumstances, you may have the right to:

Request a copy of your personal information.

Ask us to correct inaccurate or incomplete information.

Request deletion of your information.

Ask us to restrict how we use it.

Object to certain uses of your information.

Request transfer of information where the right to data portability applies.

Withdraw consent where we rely on it.

These rights are subject to conditions and exceptions. For example, we may need to retain some records to meet legal requirements.

To make a request, please contact us using the details above.

Complaints

If you have concerns about how we use your information, please contact us so we can try to resolve them.

You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

Changes to this policy

We may update this policy when our services or data-handling practices change. The latest version will be available on this website, with the revision date shown at the top.